Privacy Policy | Satnam Casting

1. Introduction

Satnam Casting respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, interact with us, or opt-in to our WhatsApp Business communication.

2. Data Collection

We may collect the following personal information when you contact us or place an order:

Name, Company Name, and Designation.
Contact details including phone numbers (specifically WhatsApp numbers) and email addresses.
Delivery address and billing information (including GST Number).
Communication history through phone, email, and WhatsApp.

3. How We Use Your Information

Your data is strictly used for legitimate business purposes:

To process and fulfil your jewellery manufacturing orders.
To provide customer support and respond to inquiries.
WhatsApp Communication: If you have opted in, we use your phone number to send transactional updates, delivery notifications, and occasional promotional messages regarding our designs via the WhatsApp Business API.

4. Third-Party Sharing & WhatsApp Data

We do not sell, trade, or rent your personal information to third parties.

By engaging with Satnam Casting via WhatsApp, you acknowledge that messages are processed through Meta's WhatsApp Business platform. Your interactions on WhatsApp are subject to Meta's privacy and security protocols. We will not use your WhatsApp contact details for unsolicited spam and will strictly adhere to the opt-out mechanism stated in our Terms & Conditions.

5. Opt-Out and Rights

You have the right at any time to request a copy of the information we hold about you or to ask us to delete it. To remove your number from our WhatsApp Business mailing list, you can reply "STOP" in our WhatsApp chat or email us directly at nikhil966@gmail.com.

6. Security Assurance

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, or unauthorized access.

7. Contact Us

For any privacy-related concerns, please contact us at:

Satnam Casting
Email: nikhil966@gmail.com
Phone: +91 9662202777